Frequently Asked Questions

Frequently Asked Questions (FAQs)

GENERAL QUESTIONS

Q: How can I contact Acumen Ventures LLC customer support?
A: You can reach our customer support by visiting the "Contact Us" section on our website, emailing us at Info@acumenventuresllc.com, or contacting us at +1 980 203 7581.

ORDERING AND SHIPPING

Q: How do I place an order on Acumen Ventures LLC?
A: To place an order, simply browse our collection of perfumes, select your desired items, and proceed to checkout. Follow the on-screen instructions to complete your order.

Q: When will my order be shipped?
A: Orders are processed within 1 to 2 business days (Monday to Friday). Delivery typically takes 5 to 8 business days. Orders placed before 4:00 PM EST will be processed on the same day.

Q: What is the shipping cost?
A: Shipping costs vary based on the size and weight of your order. The final shipping fee will be calculated at checkout.

Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive a tracking number via email. You can track your order by visiting the "Track Your Order" section on our website.

Q: What if I entered the wrong shipping address?
A: If you’ve entered an incorrect shipping address, please contact our customer support immediately at Info@acumenventuresllc.com, and we’ll do our best to update the information before the order is shipped.

Q: What payment methods do you accept?
A: We accept multiple payment options, including:

  • Visa, MasterCard, American Express, Discover
  • PayPal (for bulk orders)
  • ACH (available upon request)

RETURNS AND EXCHANGES

Q: What is Acumen Ventures LLC’s return policy?
A: We accept returns for unopened and undamaged items within 30 days of receiving your order. If the item meets these conditions, you can initiate a return for a hassle-free process.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer support team via the "Contact Us" page or email us at Info@acumenventuresllc.com.

Q: What do I do if I receive a damaged or defective item?
A: If you receive a damaged or defective product, contact our customer support immediately with your order number and photos of the item. We will arrange a replacement or issue a refund as soon as possible.

ADDITIONAL INFORMATION

Q: Are Acumen Ventures LLC’s perfumes ethically sourced?
A: Yes! We are committed to ethical sourcing and sustainability. All our perfumes are crafted with high-quality ingredients, following strict ethical production standards.

Q: How can I find perfume ingredients and usage instructions?
A: Ingredient lists and fragrance notes are available on each product page under the "Details" section. If you need further information, please reach out to our support team.

Q: Do you offer eco-friendly packaging?
A: Yes! Acumen Ventures LLC is dedicated to sustainability and offers eco-friendly packaging options, which you can select during checkout.

Q: How does Acumen Ventures ensure product information accuracy?
A: We regularly update our product listings to ensure all information, including pricing, availability, and product details, remains accurate.

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