Return & Refund Policy

Effective Date: 23 Feb 2025

1. Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@acumenventuresllc.com 

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

You can always reach us for any return-related questions at info@acumenventuresllc.com .

1.1 Restocking Fees

For returns, No restocking fee will be charged. Additionally, the cost of the return shipping label will not be charged from customers.

1.2 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@acumenventuresllc.com.

2. Refunds

We will notify you once we’ve received and inspected your return to confirm if the refund has been approved. If approved, you’ll be refunded to your original payment method within 3-5 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

2.1 Lost or Stolen Packages

We are not responsible for any lost or stolen packages. We strongly recommend you to give accurate address and contact details at checkout page.

Contact Information

For any questions regarding our return policy, reach out to us at: